Bespoke Items (This includes all Wedding and Events Stationery and Corporate Stationery items.) Once an order has been processed online it cannot be cancelled. Cleartouch are not liable for any spelling mistakes and/or text layout that are discovered after the order has been processed online. In the event that a mistake is made by Cleartouch, you will need to contact us within 7 days of receipt of goods. Standard Products If you are not completely satisfied with your purchase we will gladly exchange or refund your money. This does not affect your statutory rights. Should you wish to return the item(s) for any reasons, the following conditions will apply; Items should be returned within 7 days of receipt of goods for the UK or 14 days for the rest of the world. Returned items would need to be sent back together with the returns form. This form is normally sent out with the dispatch of your order. Failure to return items within the specified days would prevent us from processing any refunds or exchanges. All goods must be returned in their original condition and packaging. Please take care when unpacking & repacking. We cannot be held responsible for goods lost in transit. We recommend that you send by recorded or registered post & retain proof of posting. Refunds and exchanges are made approximately one week after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. We will not make refunds to a third party. All refunds will be processed within three days from the date of receipt of your request. If payment was made by cheque Cleartouch will issue a cheque for the value of the goods returned. If payment was made by credit card refund would be made within one day. Replacement goods held in stock will be dispatched within seven working days. If an item is out of stock, or the substitute item is out of stock we will contact you within three days to either offer an alternative item or a refund. Damaged Goods Upon receipt of your goods it is your responsibility to inspect them. You should unpack your order and check that you are happy before signing the courier’s delivery note. Once signed liability and responsibility for damaged goods passes to yourself. Incorrect Goods If your order is incorrect and it is our fault we will arrange for our courier to collect them from you. If you made a mistake with your bespoke item it cannot be returned. In the case of standard products if for any reason you decide to no longer keep your goods you have 14 days from date of original order to return the goods in their original packaging. This does not affect your statutory rights. If returning by Royal Mail you will need to obtain a proof of posting. Goods have to be returned in their original state. Cancellation Bespoke orders processed online cannot be cancelled. Bespoke orders placed by fax or post can be cancelled within 24 hours of placement of order subject to an administrative fee of £25. Standard product orders processed online can be cancelled within 24 hours. Cancellation needs to be made either by email, post or fax subject to an administrative fee of £25. Standard product orders placed by fax, post or phone can be cancelled within 24 hours of placement of order subject to an administrative fee of £25. Special orders placed by fax or post can be cancelled within 24 hours of placement of order subject to an administrative fee of £25.