A step by step guide is given as you progress through the ordering and design studio sections. If you need any help please call us on 020 8687 9635.

Frequently Asked Questions

Supplying my own artwork?

Providing you know the specification sizes of the item you want to create or work with we will apply your designs. The formats that the designs need to be supplied in are either in EPS, DXF or PDF file

Why does it take three weeks to manufacture the stationery items?

Three weeks is required to allow for manufacturing time of all individual items and to ensure that sufficient time is allowed for delivery.

Why does it take one week to manufacture the seating plan?

We are aware that compiling a final list of wedding guests can be rather stressful as you continue to wait on a number of invitees to respond. In order to assist you we can delay final production stage (the engraving of names) until one week prior to the date of the wedding. This will then help to ensure that you have a seating plan that is comprehensive and will be delivered in time for your reception.

What happens if an item is out of stock?

When you make a purchase via our website and it includes any item that is processed via our Design Studio facility we hold stock of all materials. Therefore we would never be in a situation where your specific items are out of stock.

If you make a purchase for a standard product and we are unable to process and deliver your order within three weeks we will send you an email. This email will offer you a number of options, which are: Offering you a refund for the value of the item that is out of stock, or proposing an alternative product that is at least to the value of the item that is out of stock, or requesting you to specify an alternative item.

• If after three days we have not received a response from you we will despatch any in stock items in your order. Upon receipt of your goods you will then have the opportunity to return any unwanted items within 7 days of receipt. (This only applies to standard products that are either not processed through the Design Studio or are not bespoked items.)
• If you request an alternative product your order will be processed and despatched within our standard delivery terms.
• If you request a refund and the total order value falls below the minimum order value for free postage we will not charge you postage.

Security information

Cleartouch operates a high level security website using Protx

Guarantees

The Cleartouch team hopes you will be happy with your purchase.

All of our products are made to a high standard using the best Perspex materials. However if you find that an item is faulty we would be more than happy to either provide you with a replacement, an alternative or full refund.

Returns for faulty goods need to be made within 30 days from receipt of goods.

Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct at the time of publication. However, while the colour reproduction is a close representation, a slight variation in the actual products may occur.